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The ResponseiQ Platform
The ResponseiQ Platform
Learn about our products, what we do and how to optimise usage.
20 articles in this collection
Written by
Scott Lee
and
Cal Smith
Webhooks
The Webhook feature allows our platform to send real-time notifications to your web applications and reporting systems
Written by
Cal Smith
Updated over a week ago
Call Reports API Integration
Setting up API integrations for your Web Application with ResponseiQ
Written by
Cal Smith
Updated over a week ago
How to access call recording
Listen, save and turn off call recording.
Written by
Cal Smith
Updated over a week ago
How to reset your password
Written by
Cal Smith
Updated over a week ago
Does the RiQ widget negatively impact your SEO?
In short - no! Find out why in this article.
Written by
Scott Lee
Updated over a week ago
Google Analytics Integration
It couldn't be easier to track RiQ events on your GA account
Written by
Cal Smith
Updated over a week ago
Setting Goals in Google Analytics
Written by
Cal Smith
Updated over a week ago
Get a daily/weekly/monthly ResponseiQ activity report
Monitor ResponseiQ performance on your site with summary reports
Written by
Cal Smith
Updated over a week ago
How to create departments with multiple agents
Give your visitors the choice to speak to the relevant team with a simple drop-down
Written by
Cal Smith
Updated over a week ago
Automatic pop-up shortcuts for URLs, buttons and boxes on your site
Turn any box, button or page into an instant popup
Written by
Cal Smith
Updated over a week ago
Understanding referring sites
Look at the journey your customer made before they requested a callback
Written by
Cal Smith
Updated over a week ago
How to prevent irrelevant callbacks
Make sure you're getting calls from the people you want to hear from by optimising your call to action
Written by
Cal Smith
Updated over a week ago
How to edit widget pop-up settings
Control the timing, sequence and prominence of the widget, speech bubble and phone icon
Written by
Cal Smith
Updated over a week ago
How to set up multiple independent domains on one account
Set up multiple domains and differentiate between them using alias names
Written by
Cal Smith
Updated over a week ago
Credits, charges and subscriptions
Understand what counts as a credit, country multipliers and renewals.
Written by
Cal Smith
Updated over a week ago
Widget Security: stopping spammers and block repeat offenders
How to stop people spamming or pranking your widget
Written by
Cal Smith
Updated over a week ago
Adding the widget to multiple domains on the same account
Multiple domain installation without limits
Written by
Cal Smith
Updated over a week ago
Reports and Analytics
How to export call reports for analysis
Get a breakdown of call activity for specific dates, time frames, agents and domains.
Written by
Cal Smith
Updated over a week ago
Interpreting the ResponseiQ Dashboard
Understand widget impressions vs opens, connected call ratios, average call length and more
Written by
Cal Smith
Updated over a week ago
Call reports and filtering data
Extracting data from your call reports and what it means
Written by
Cal Smith
Updated over a week ago