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The ResponseiQ Platform

The ResponseiQ Platform

Learn about our products, what we do and how to optimise usage.

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20 articles in this collection
Written by Scott Lee and Cal Smith

Webhooks

The Webhook feature allows our platform to send real-time notifications to your web applications and reporting systems
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Written by Cal Smith
Updated over a week ago

Call Reports API Integration

Setting up API integrations for your Web Application with ResponseiQ
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Written by Cal Smith
Updated over a week ago

How to access call recording

Listen, save and turn off call recording.
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Written by Cal Smith
Updated over a week ago

How to reset your password

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Written by Cal Smith
Updated over a week ago

Does the RiQ widget negatively impact your SEO?

In short - no! Find out why in this article.
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Written by Scott Lee
Updated over a week ago

Google Analytics Integration

It couldn't be easier to track RiQ events on your GA account
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Written by Cal Smith
Updated over a week ago

Setting Goals in Google Analytics

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Written by Cal Smith
Updated over a week ago

Get a daily/weekly/monthly ResponseiQ activity report

Monitor ResponseiQ performance on your site with summary reports
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Written by Cal Smith
Updated over a week ago

How to create departments with multiple agents

Give your visitors the choice to speak to the relevant team with a simple drop-down
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Written by Cal Smith
Updated over a week ago

Automatic pop-up shortcuts for URLs, buttons and boxes on your site

Turn any box, button or page into an instant popup
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Written by Cal Smith
Updated over a week ago

Understanding referring sites

Look at the journey your customer made before they requested a callback
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Written by Cal Smith
Updated over a week ago

How to prevent irrelevant callbacks

Make sure you're getting calls from the people you want to hear from by optimising your call to action
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Written by Cal Smith
Updated over a week ago

How to edit widget pop-up settings

Control the timing, sequence and prominence of the widget, speech bubble and phone icon
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Written by Cal Smith
Updated over a week ago

How to set up multiple independent domains on one account

Set up multiple domains and differentiate between them using alias names
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Written by Cal Smith
Updated over a week ago

Credits, charges and subscriptions

Understand what counts as a credit, country multipliers and renewals.
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Written by Cal Smith
Updated over a week ago

Widget Security: stopping spammers and block repeat offenders

How to stop people spamming or pranking your widget
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Written by Cal Smith
Updated over a week ago

Adding the widget to multiple domains on the same account

Multiple domain installation without limits
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Written by Cal Smith
Updated over a week ago
Reports and Analytics

How to export call reports for analysis

Get a breakdown of call activity for specific dates, time frames, agents and domains.
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Written by Cal Smith
Updated over a week ago

Interpreting the ResponseiQ Dashboard

Understand widget impressions vs opens, connected call ratios, average call length and more
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Written by Cal Smith
Updated over a week ago

Call reports and filtering data

Extracting data from your call reports and what it means
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Written by Cal Smith
Updated over a week ago