The ResponseiQ Platform

Email Lead Connection Delay

Allow yours agents time to prepare for Lead Connect calls

Written by Cal Smith
Updated over a week ago

Global Holiday Closures

We've launched a feature that allows you to set up global holiday rules for your Widgets and Lead Connect forms.

Written by Jake Hucklesby
Updated over a week ago

Webhooks

The Webhook feature allows our platform to send real-time notifications to your web applications and reporting systems

Written by Cal Smith
Updated over a week ago

API Integration

Setting up API integrations for your Web Application with ResponseiQ

Written by Cal Smith
Updated over a week ago

How to access call recording

Listen, save and turn off call recording.

Written by Cal Smith
Updated over a week ago

How to reset your password

Written by Cal Smith
Updated over a week ago

Does the RiQ widget negatively impact your SEO?

In short - no! Find out why in this article.

Written by Scott Lee
Updated over a week ago

Google Analytics Integration

It couldn't be easier to track RiQ events on your GA account

Written by Cal Smith
Updated over a week ago

Setting Goals in Google Analytics

Written by Cal Smith
Updated over a week ago

Get a daily/weekly/monthly ResponseiQ activity report

Monitor ResponseiQ performance on your site with summary reports

Written by Cal Smith
Updated over a week ago

How to create departments with multiple agents

Give your visitors the choice to speak to the relevant team with a simple drop-down

Written by Cal Smith
Updated over a week ago

Automatic pop-up shortcuts for URLs, buttons and boxes on your site

Turn any box, button or page into an instant popup

Written by Cal Smith
Updated over a week ago

Understanding referring sites

Look at the journey your customer made before they requested a callback

Written by Cal Smith
Updated over a week ago

How to prevent irrelevant callbacks

Make sure you're getting calls from the people you want to hear from by optimising your call to action

Written by Cal Smith
Updated over a week ago

How to edit widget pop-up settings

Control the timing, sequence and prominence of the widget, speech bubble and phone icon

Written by Cal Smith
Updated over a week ago

How to set up multiple independent domains on one account

Set up multiple domains and differentiate between them using alias names

Written by Cal Smith
Updated over a week ago

URL and Keyword based Widgets

Target your approach with custom widgets which display on specific pages only.

Written by Nicky Knoesen
Updated over a week ago

Credits, charges and subscriptions

Understand what counts as a credit, country multipliers and renewals.

Written by Cal Smith
Updated over a week ago

Widget Security: stopping spammers and block repeat offenders

How to stop people spamming or pranking your widget

Written by Cal Smith
Updated over a week ago

Adding the widget to multiple domains on the same account

Multiple domain installation without limits

Written by Cal Smith
Updated over a week ago

How to export call reports for analysis

Get a breakdown of call activity for specific dates, time frames, agents and domains.

Written by Cal Smith
Updated over a week ago

End Of Day (EOD) Agent Call Outcome Report Emails

The EOD Call Outcome Report feature allows our platform to send daily reports to your agents to encourage them to log outcomes.

Written by Nicky Knoesen
Updated over a week ago

Interpreting the ResponseiQ Dashboard

Understand widget impressions vs opens, connected call ratios, average call length and more

Written by Cal Smith
Updated over a week ago

Call reports and filtering data

Extracting data from your call reports and what it means

Written by Cal Smith
Updated over a week ago