Report Types
SMS Reports
Track detailed records of all sent messages, including recipient names, message status, and creation timestamps for comprehensive tracking and audit purposes.
Reply SMS Reports
Monitor lead responses with automated actions:
- "Yes" replies: System automatically schedules a call
- "No" replies: System stores the response data with no further action
Accessing SMS Reports
Step 1: Navigate to SMS Reports
1. Log into your company dashboard
2. Click SMS Follow-up from the main menu
3. Select SMS Reports
Step 2: Review Message Performance
1. View the complete report with all message details
2. Check message status and timestamps for any failed messages
3. Use this data for troubleshooting delivery issues
Step 3: Access Reply Reports
1. Click SMS Follow-up from the main menu
2. Select Reply SMS Reports
3. Access all lead response data in one centralized view
Step 4: Analyze Lead Responses
Review all lead replies with corresponding:
- Response content ("yes" or "no")
- Date created
- Time of response
Next Steps
1. Set up regular monitoring of both report types
2. Use delivery failure data to optimize send times
3. Track response patterns to improve message content
4. Monitor automated call scheduling for "yes" responses