ResponseiQ

Scott Lee

Nicky Knoesen

Find out more about our intelligent Callback Widget

Callback Widget

New and updated Wordpress plugin for seamless installation

How to install the ResponseiQ code onto your Wordpress website

How to get your widget live on your website with Google Tag Manager

Installing ResponseiQ with Google Tag Manager

A simple copy and paste job that takes seconds

How to install the ResponseiQ code yourself (or send it to a developer)

Allow customers to choose when you call them back, even when you're out of the office

Scheduled calls

Getting Started

You can use Javascript and the installation code to control or configure the widget, e.g. to open and close it programmatically.

Control your widget via Javascript and installation code

Turn any box, button or page into an instant popup

Automatic pop-up shortcuts for URLs, buttons and boxes on your site

Block/allow the widget to appear on specific URLs, where particular keywords are present, or based on the data present on the site

URL, Keyword and Data Layer Rules

Ensure you're only getting callbacks from preferred countries and avoid multiplier charges

Blocking the widget in specific countries

Control the timing, sequence and prominence of the widget, speech bubble and phone icon

How to edit widget pop-up settings

You can now instantly import all widget data and settings onto a new URL within your account

How to duplicate settings from one widget to another

Understanding the logic behind international scheduling

How does scheduling work for visitors in different time zones?

Target your approach with custom widgets which display on specific pages only.

URL and Keyword based Widgets

How to stop people spamming or pranking your widget

Widget Security: stopping spammers and block repeat offenders

Multiple domain installation without limits

Adding the widget to multiple domains on the same account

Settings & Installation

How to change the text, colour and positioning of your callback feature

How to customise the pop-up widget, speech bubble and wording

How to change the default language of your widget

Can my widget be in another language?

What to do if your widget is intrusive on mobile devices or not showing properly

Changing the widget on mobile devices/tablets

Allow users to select a department/specific agent or location to speak to

Setting up a department/location/agent dropdown option on the widget

Customizing the widget

Find answers and get help from Intercom Support and Community Experts

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