Getting Started | ResponseiQ Help

Getting Started

Learn the basics of the ResponseiQ dashboard and get up and running.

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24 articles in this collection
Written by Scott Lee, Amie Jenkins, and Cal Smith

How to add a new agent

How to add new agents to any widget on your account

Written by Cal Smith
Updated over a week ago

Setup and Installation

Setting up your trial with ResponseiQ

So, you’ve signed up for a trial with ResponseiQ - what happens now?

Written by Amie Jenkins
Updated over a week ago

Installing ResponseiQ with Google Tag Manager

How to get your your widget live on your website with Google Tag Manager

Written by Scott Lee
Updated over a week ago

How to install the ResponseiQ code onto your Wordpress website

New and updated Wordpress plugin for seamless installation

Written by Cal Smith
Updated over a week ago

How to install the widget code yourself (or send it to a developer)

A simple copy and paste job that takes seconds

Written by Cal Smith
Updated over a week ago

How to verify your phone number as an outgoing caller ID

Make sure your number shows up when you call a lead.

Written by Cal Smith
Updated over a week ago

The Basics

How to answer a ResponseiQ call

Useful info for you, your sales teams and your agents

Written by Cal Smith
Updated over a week ago

How do I change my business hours?

An easy fix for when you're closed/someone's on holiday or off sick

Written by Cal Smith
Updated over a week ago

Granting admin access to your team

Invite team members to the dashboard with full or limited rights

Written by Cal Smith
Updated over a week ago

Email notifications for missed, claimed and scheduled calls

Ensure the right team members see callback activity

Written by Cal Smith
Updated over a week ago

Scheduled calls

Allow customers to choose when you call them back, even when you're out of the office

Written by Cal Smith
Updated over a week ago

Call scenario settings explained

Find out which call setting is best for your business

Written by Cal Smith
Updated over a week ago

Phone Settings

Dynamic numbers - setting up and integrations

Call dynamic numbers and integrate with Ruler Analytics, ResponseTap and other software

Written by Cal Smith
Updated over a week ago

Missed calls and retry attempts

What happens if you miss a call and how to ensure it doesn't happen

Written by Cal Smith
Updated over a week ago

How to customise the pop-up widget, speech bubble and wording

How to change the text, colour and positioning of your callback feature

Written by Cal Smith
Updated over a week ago

URL and Keyword rules

Block/allow the widget to appear on specific URLs or where particular keywords are present

Written by Cal Smith
Updated over a week ago

Can my widget be in another language?

How to change the default language of your widget

Written by Cal Smith
Updated over a week ago

Blocking the widget in specific countries

Ensure you're only getting callbacks from preferred countries and avoid multiplier charges

Written by Cal Smith
Updated over a week ago

Changing the widget on mobile devices/tablets

What to do if your widget is intrusive on mobile devices or not showing properly

Written by Cal Smith
Updated over a week ago

Setting up a department/location/agent dropdown option on the widget

Allow users to select a department/specific agent or location to speak to

Written by Cal Smith
Updated over a week ago

How to duplicate settings from one widget to another

You can now instantly import all widget data and settings onto a new URL within your account

Written by Cal Smith
Updated over a week ago

How does scheduling work for visitors in different time zones?

Understanding the logic behind international scheduling

Written by Cal Smith
Updated over a week ago

Troubleshooting

Frequently asked questions about ResponseiQ

Every starter question answered in one place

Written by Cal Smith
Updated over a week ago

Pressing 1 but nothing is happening

What to do if you can't connect or your digits aren't recognised

Written by Cal Smith
Updated over a week ago