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Getting Started

Getting Started

Learn the basics of the ResponseiQ dashboard and get up and running.

Scott Lee avatar A Cal Smith avatar +1
25 articles in this collection
Written by Scott Lee, Amie Jenkins, Cal Smith and 1 other

Choose the language of your ResponseiQ audio prompts

We've launched the ability for your business to hear the ResponseiQ audio prompts in multiple languages, in both male and female
Jake Hucklesby avatar
Written by Jake Hucklesby
Updated over a week ago

How to add a new agent

How to add new agents to any widget on your account
Cal Smith avatar
Written by Cal Smith
Updated over a week ago
Setup and Installation

Setting up your trial with ResponseiQ

So, you’ve signed up for a trial with ResponseiQ - what happens now?
A
Written by Amie Jenkins
Updated over a week ago

Installing ResponseiQ with Google Tag Manager

How to get your your widget live on your website with Google Tag Manager
Scott Lee avatar
Written by Scott Lee
Updated over a week ago

How to install the ResponseiQ code onto your Wordpress website

New and updated Wordpress plugin for seamless installation
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

How to install the widget code yourself (or send it to a developer)

A simple copy and paste job that takes seconds
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

How to verify your phone number as an outgoing caller ID

Make sure your number shows up when you call a lead.
Cal Smith avatar
Written by Cal Smith
Updated over a week ago
The Basics

How to answer a ResponseiQ call

Useful info for you, your sales teams and your agents
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

How do I change my business hours?

An easy fix for when you're closed/someone's on holiday or off sick
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

Granting admin access to your team

Invite team members to the dashboard with full or limited rights
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

Email notifications for missed, claimed and scheduled calls

Ensure the right team members see callback activity
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

Scheduled calls

Allow customers to choose when you call them back, even when you're out of the office
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

Call scenario settings explained

Find out which call setting is best for your business
Cal Smith avatar
Written by Cal Smith
Updated over a week ago
Phone Settings

Dynamic numbers - setting up and integrations

Call dynamic numbers and integrate with Ruler Analytics, ResponseTap and other software
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

Missed calls and retry attempts

What happens if you miss a call and how to ensure it doesn't happen
Cal Smith avatar
Written by Cal Smith
Updated over a week ago
The Widget

How to customise the pop-up widget, speech bubble and wording

How to change the text, colour and positioning of your callback feature
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

URL, Keyword and Data Layer Rules

Block/allow the widget to appear on specific URLs, where particular keywords are present, or based on the data present on the site
Cal Smith avatar
Written by Cal Smith
Updated this week

Can my widget be in another language?

How to change the default language of your widget
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

Blocking the widget in specific countries

Ensure you're only getting callbacks from preferred countries and avoid multiplier charges
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

Changing the widget on mobile devices/tablets

What to do if your widget is intrusive on mobile devices or not showing properly
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

Setting up a department/location/agent dropdown option on the widget

Allow users to select a department/specific agent or location to speak to
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

How to duplicate settings from one widget to another

You can now instantly import all widget data and settings onto a new URL within your account
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

How does scheduling work for visitors in different time zones?

Understanding the logic behind international scheduling
Cal Smith avatar
Written by Cal Smith
Updated over a week ago
Troubleshooting

Frequently asked questions about ResponseiQ

Every starter question answered in one place
Cal Smith avatar
Written by Cal Smith
Updated over a week ago

Pressing 1 but nothing is happening

What to do if you can't connect or your digits aren't recognised
Cal Smith avatar
Written by Cal Smith
Updated over a week ago