Getting Started

Learn the basics of ResponseiQ and get up and running.

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17 articles in this collection
Written by Amie Jenkins, Cal Smith, and Nicky Knoesen

Setting up your trial with ResponseiQ

So, you’ve signed up for a trial with ResponseiQ - what happens now?
A
Written by Amie Jenkins
Updated over a week ago

How to answer a ResponseiQ call

Useful info for you, your sales teams and your agents
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Written by Cal Smith
Updated over a week ago

Call scenario settings explained

Find out which call setting is best for your business
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Written by Cal Smith
Updated over a week ago

How to add a new agent

How to add new agents to any widget on your account
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Written by Cal Smith
Updated over a week ago

How do I change my business hours?

An easy fix for when you're closed/someone's on holiday or off sick
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Written by Cal Smith
Updated over a week ago

Missed calls and retry attempts

What happens if you miss a call and how to ensure it doesn't happen
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Written by Cal Smith
Updated over a week ago

How to verify your phone number as an outgoing caller ID

Make sure your number shows up when you call a lead.
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Written by Cal Smith
Updated over a week ago

Global Holiday Closures

We've launched a feature that allows you to set up global holiday rules for your Widgets and Lead Connect forms.
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Written by Nicky Knoesen
Updated over a week ago

Inviting users and user types

Invite team members to the dashboard with full or limited rights
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Written by Cal Smith
Updated over a week ago

How to reset your password

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Written by Cal Smith
Updated over a week ago

Email notifications for missed, claimed and scheduled calls

Ensure the right team members see callback activity
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Written by Cal Smith
Updated over a week ago

Choose the language of your ResponseiQ audio prompts

We've launched the ability for your business to hear the ResponseiQ audio prompts in multiple languages, in both male and female
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Written by Nicky Knoesen
Updated over a week ago

How to create departments with multiple agents

Give your visitors the choice to speak to the relevant team with a simple drop-down
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Written by Cal Smith
Updated over a week ago

How to set up multiple independent domains on one account

Set up multiple domains and differentiate between them using alias names
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Written by Cal Smith
Updated over a week ago

Get a daily/weekly/monthly ResponseiQ activity report

Monitor ResponseiQ performance on your site with summary reports
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Written by Cal Smith
Updated over a week ago

Credits, charges and subscriptions

Understand what counts as a credit, country multipliers and renewals.
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Written by Cal Smith
Updated over a week ago

How to access call recording

Listen, save and turn off call recording.
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Written by Cal Smith
Updated over a week ago