Getting Started

Learn the basics of the ResponseiQ dashboard and get up and running.

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27 articles in this collection
Written by Scott Lee, Amie Jenkins, Cal Smith and 2 others

Setup and Installation

Setting up your trial with ResponseiQ

So, you’ve signed up for a trial with ResponseiQ - what happens now?

Written by Amie Jenkins
Updated over a week ago

Installing ResponseiQ with Google Tag Manager

How to get your your widget live on your website with Google Tag Manager

Written by Scott Lee
Updated over a week ago

How to install the ResponseiQ code onto your Wordpress website

New and updated Wordpress plugin for seamless installation

Written by Cal Smith
Updated over a week ago

How to install the widget code yourself (or send it to a developer)

A simple copy and paste job that takes seconds

Written by Cal Smith
Updated over a week ago

How to verify your phone number as an outgoing caller ID

Make sure your number shows up when you call a lead.

Written by Cal Smith
Updated over a week ago

The Basics

How to answer a ResponseiQ call

Useful info for you, your sales teams and your agents

Written by Cal Smith
Updated over a week ago

How to add a new agent

How to add new agents to any widget on your account

Written by Cal Smith
Updated over a week ago

How do I change my business hours?

An easy fix for when you're closed/someone's on holiday or off sick

Written by Cal Smith
Updated over a week ago

Inviting users and user types

Invite team members to the dashboard with full or limited rights

Written by Cal Smith
Updated over a week ago

Email notifications for missed, claimed and scheduled calls

Ensure the right team members see callback activity

Written by Cal Smith
Updated over a week ago

Scheduled calls

Allow customers to choose when you call them back, even when you're out of the office

Written by Cal Smith
Updated over a week ago

Call scenario settings explained

Find out which call setting is best for your business

Written by Cal Smith
Updated over a week ago

Choose the language of your ResponseiQ audio prompts

We've launched the ability for your business to hear the ResponseiQ audio prompts in multiple languages, in both male and female

Written by Jake Hucklesby
Updated over a week ago

Phone Settings

Dynamic numbers - setting up and integrations

Call dynamic numbers and integrate with Ruler Analytics, ResponseTap and other software

Written by Cal Smith
Updated over a week ago

Missed calls and retry attempts

What happens if you miss a call and how to ensure it doesn't happen

Written by Cal Smith
Updated over a week ago

How to customise the pop-up widget, speech bubble and wording

How to change the text, colour and positioning of your callback feature

Written by Cal Smith
Updated over a week ago

URL, Keyword and Data Layer Rules

Block/allow the widget to appear on specific URLs, where particular keywords are present, or based on the data present on the site

Written by Cal Smith
Updated over a week ago

Can my widget be in another language?

How to change the default language of your widget

Written by Cal Smith
Updated over a week ago

Blocking the widget in specific countries

Ensure you're only getting callbacks from preferred countries and avoid multiplier charges

Written by Cal Smith
Updated over a week ago

Changing the widget on mobile devices/tablets

What to do if your widget is intrusive on mobile devices or not showing properly

Written by Cal Smith
Updated over a week ago

Setting up a department/location/agent dropdown option on the widget

Allow users to select a department/specific agent or location to speak to

Written by Cal Smith
Updated over a week ago

How to duplicate settings from one widget to another

You can now instantly import all widget data and settings onto a new URL within your account

Written by Cal Smith
Updated over a week ago

How does scheduling work for visitors in different time zones?

Understanding the logic behind international scheduling

Written by Cal Smith
Updated over a week ago

Troubleshooting

ResponseiQ DTMF testing service

Having trouble claiming calls by pressing 1 on your keypad?

Written by Nicky Knoesen
Updated over a week ago

Frequently asked questions about ResponseiQ

Every starter question answered in one place

Written by Cal Smith
Updated over a week ago

Why is the widget not showing on my website?

The debug tool can be used to easily identify error's that are preventing the ResponseiQ widget from displaying correctly on your website

Written by Nicky Knoesen
Updated over a week ago

Pressing 1 but nothing is happening

What to do if you can't connect or your digits aren't recognised

Written by Cal Smith
Updated over a week ago