Go to ResponseiQ
All Collections
Getting Started
Getting Started
Learn the basics of ResponseiQ and get up and running.
A
17 articles in this collection
Written by
Amie Jenkins
and
Nicky Knoesen
Setting up your trial with ResponseiQ
So, you’ve signed up for a trial with ResponseiQ - what happens now?
A
Written by
Amie Jenkins
Updated over a week ago
How to answer a ResponseiQ call
Useful info for you, your sales teams and your agents
Written by
Nicky Knoesen
Updated over a week ago
Call scenario settings explained
Find out which call setting is best for your business
Written by
Nicky Knoesen
Updated over a week ago
How to add a new agent
How to add new agents to any widget on your account
Written by
Nicky Knoesen
Updated over a week ago
How do I change my business hours?
An easy fix for when you're closed/someone's on holiday or off sick
Written by
Nicky Knoesen
Updated over a week ago
Missed calls and retry attempts
What happens if you miss a call and how to ensure it doesn't happen
Written by
Nicky Knoesen
Updated over a week ago
How to verify your phone number as an outgoing caller ID
Make sure your number shows up when you call a lead.
Written by
Nicky Knoesen
Updated over a week ago
Global Holiday Closures
We've launched a feature that allows you to set up global holiday rules for your Widgets and Lead Connect forms.
Written by
Nicky Knoesen
Updated over a week ago
Inviting users and user types
Invite team members to the dashboard with full or limited rights
Written by
Nicky Knoesen
Updated over a week ago
How to reset your password
Written by
Nicky Knoesen
Updated over a week ago
Email notifications for missed, claimed and scheduled calls
Ensure the right team members see callback activity
Written by
Nicky Knoesen
Updated over a week ago
Choose the language of your ResponseiQ audio prompts
We've launched the ability for your business to hear the ResponseiQ audio prompts in multiple languages, in both male and female
Written by
Nicky Knoesen
Updated over a week ago
How to create departments with multiple agents
Give your visitors the choice to speak to the relevant team with a simple drop-down
Written by
Nicky Knoesen
Updated over a week ago
How to set up multiple independent domains on one account
Set up multiple domains and differentiate between them using alias names
Written by
Nicky Knoesen
Updated over a week ago
Get a daily/weekly/monthly ResponseiQ activity report
Monitor ResponseiQ performance on your site with summary reports
Written by
Nicky Knoesen
Updated over a week ago
Credits, charges and subscriptions
Understand what counts as a credit, country multipliers and renewals.
Written by
Nicky Knoesen
Updated over a week ago
How to access call recording
Listen, save and turn off call recording.
Written by
Nicky Knoesen
Updated over a week ago