We don't need to tell you that GDPR compliance is of the utmost importance to every European business right now, and we're helping you integrate it as seamlessly and painlessly as we can. That being said, if you have any comments or requests, please feel free to reach out to us at support@responseiq.com.

Turning it on

This option is OFF by default. As we are the processor, we give you the option to turn this mechanism on.

Go to Settings > GDPR Consent Mechanism - after turning it on and clicking update, you'll automatically be taken to the customisation area.

What's changed

Note: these screens will only appear if you turn on the consent mechanism by following the instructions above.

We've added a consent screen which appears after someone requests an instant or scheduled callback by entering their phone number. This consent screen will only appear for visitors in the EU. If you have turned it on, the pop-up sequence will be as follows:

Standard widget display is shown above. When someone enters their number and clicks 'call me now', this screen will appear:

If the lead clicks 'Do Not Call', they are presented with a final chance screen.

If that lead clicks 'Do Not Call' again, they will return to your page with no further messages. If they agree, the call will go through as normal.

Customisation 

Both of these screens can be edited and changed in the same way as the standard pop-up. This allows you to choose the tone of your consent message and ensure it adheres to your company standpoint. 

To customise, go to: Widget Customisation > Widget Screens and Speech Bubble

GDPR Data Subject Access Request

For all GDPR related Subject Access Requests, please email support@responseiq.com

Other information on how GDPR affects your ResponseiQ experience can be found here.

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