Getting Started

Learn the basics on the ResponseiQ dashboard and get up and running.

Lauren avatar Jay Singh avatar
22 articles in this collection
Written by Lauren and Jay Singh
Basics

How to answer a ResponseiQ call

Info for you, your sales teams and your agents.
Lauren avatar
Written by Lauren
Updated over a week ago

How to customise the pop-up widget, speech bubble and wording.

How to change the text, colour and positioning of your callback feature.
Lauren avatar
Written by Lauren
Updated over a week ago

How do I change my business hours?

When you're closed/ someone's on holiday/out sick.
Lauren avatar
Written by Lauren
Updated over a week ago

Email notifications for missed, claimed and scheduled calls.

Ensure the right team members see callback activity.
Lauren avatar
Written by Lauren
Updated over a week ago

Block the widget in specific countries.

Ensure you're only getting callbacks from preferred countries and avoid multiplier charges.
Lauren avatar
Written by Lauren
Updated over a week ago

Scheduled calls

Allow customers to choose when you call them back, even when you're out of the office.
Lauren avatar
Written by Lauren
Updated over a week ago

Call scenario settings explained

Find out which call setting is best for your business.
Lauren avatar
Written by Lauren
Updated over a week ago

Missed calls and retry attempts

What happens if you miss a call and how to ensure it doesn't happen .
Lauren avatar
Written by Lauren
Updated over a week ago

Changing the widget on mobile devices/tablets.

What to do if your widget is intrusive on mobile devices or not showing properly
Lauren avatar
Written by Lauren
Updated over a week ago

Setting up a department/location/agent dropdown option on the widget

Allow users to select a department/specific agent or location
Lauren avatar
Written by Lauren
Updated over a week ago