Overview

  • Agents can start and stop the recording at any time during the call
  • Both lead and the agent are informed about recording start/stop event with an audible message
  • Comply with PCI rulings around storing user payment information
  • Configure your keypad combination to start/stop recording
  • Choose to play voice prompt for recording paused/started

Steps to Set up

Contact ResponseiQ support@responseiq.com to enable this feature for your company.

Once enabled, go to Settings and select Recording Settings

Activate the feature - you can deactivate it at any time.

Choose a Keypad Sequence to start or stop the recording during the calls

Choose the widget(s) that you want to apply Agent Recording Control feature on.

Tip: Use different keypad sequence to pause and restart recording to avoid confusion during the call

You can now choose to “Enable Pause/Resume Audio Confirmation” voice prompt to be played on either none, lead leg only, agent leg only or both legs

Choose the widget(s) that you want to apply Agent Recording Control feature on.

Click Submit to save the settings.

Click Submit to save the settings.

If you have any questions about this feature, please contact support@responseiq.com

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