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Callback Widget
Customizing the widget
Setting up a department/location/agent dropdown option on the widget
Setting up a department/location/agent dropdown option on the widget

Allow users to select a department/specific agent or location to speak to

Nicky Knoesen avatar
Written by Nicky Knoesen
Updated over a week ago

If you want to give your site visitors the option to speak to a specific agent, a team in a certain location or a department relevant to their enquiry, you can configure the widget to present this option.

Note: These options will only show during your opening hours. If you have the schedule feature enabled, visitors cannot make a selection.

Example: Department Selector

In this situation, a visitor can use the drop-down menu to select from commercial or buy-to-let teams. Each unique department is set up to go to a unique number.

Configuring Settings

  1. Go to the Widget Customisation tab and choose your option. In this example, we'll be looking at the department option. 

  2. Click Save to reveal a new option in the drop-down menu on your dashboard.

3. Enter as many departments as you need and treat them as agents with individual numbers and editable opening hours.
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4. You're now ready to receive department specific enquiries via the widget!

Setting up Location and Agent Selector Option

Follow steps 1-3, selecting either 'location' or 'agents' from the drop-down section in the Widget Customisation tab. The process is exactly the same, but if you get stuck, please email us at support@responseiq.com and we'll be able to assist you. 

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