The EU General Data Protection Regulation (“GDPR”) came into force on 25 May 2018.

The new Regulation aims to standardise data protection laws and processing across the EU, giving people greater rights to access and control their personal information.

Response IQ LTD is committed to ensuring the protection of all personal information that we hold, and to provide and to protect all such data. We recognise our obligations in updating and expanding this program to meet the requirements of GDPR.

Response IQ LTD is dedicated to safeguarding the personal information under our control and in maintaining a system that meets our obligations under the new regulations. Our practice is summarised below.

Response IQ LTD already have a consistent level of data protection and security across our organisation, but we have introduced new measures to ensure compliance.

▪ Information Audit — We engaged Humphreys Law to conduct a full audit of information previously held and ensured that it was compliant with the new regulations.

▪ Policies and Procedures — we have revised data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws, including:

▪ Data Protection - our main policy and procedure document for data protection has been revised to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy and the rights of individuals.

▪ Data Retention and Erasure - we have updated our retention policy and schedule to ensure that we meet the "data minimisation" and "storage limitation" principles and that personal information is stored, archived and destroyed in accordance with our obligations.

▪ Data Breaches - our procedures ensure that we have safeguards in place to identify, assess, investigate and report any personal data breach as early as possible. Our procedures have been explained to all employees.

▪ International Data Transfers and Third-Party Disclosures - where Response IQ LTD stores or transfers personal information outside the EU, we have robust procedures in place to secure the integrity of the data. Our procedures include a continual review of the countries with sufficient adequacy decisions, as well as binding rules, or standard data protection clauses for those countries without.

▪ Subject Access Request (SAR) - we have revised our SAR procedures to accommodate the revised 30-day timeframe for providing the requested information and for making this provision free of charge

▪ Privacy Notice/Policy - we have revised our Privacy Notice(s) to comply with the GDPR, ensuring that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information.

▪ Obtaining Consent - we have revised our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information. A major component of GDPR is the requirement that to process any EU members PII data you must gain "freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her". We are building a fully customisable consent mechanism that will auto display and require consent from all EU web visitors, should they request or schedule a callback with you. Here's a preview of how it will look. For our customers who use our Instant Lead Response feature, it will be your responsibility to ensure you have consent to process any PII data. You may notice small changes to our demo and trial signup area to reflect changes we have made to meet this requirement.

▪ Data Processor Agreements - where we use any third-party to process personal information on our behalf, we have drafted compliant Data Processor Agreements and due diligence procedures for ensuring that they meet and understand all GDPR obligations. If you require a Data Processing Agreement please reply to this message or email support@responseiq.com.

We provide easy-to-access information via our website of an individual’s right to access any personal information that Response IQ LTD processes about them and to request information about:

▪ what personal data we hold about them

▪ the purposes of the processing

▪ the categories of personal data concerned

▪ the recipients to whom the personal data has/will be disclosed

▪ how long we intend to store your personal data for

▪ if we did not collect the data directly from them, information about the source

▪ the right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this

▪ the right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use

▪ the right to lodge a complaint or seek judicial remedy and who to contact in such instances.

Response IQ LTD takes the privacy and security of individuals and their personal information very seriously and take every reasonable measure to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction.

Response IQ LTD have designated Scott Lee as our Data Protection Officer (DPO) and have appointed a data privacy team to develop and implement our roadmap for complying with the new data protection Regulation. The team are responsible for promoting awareness of the GDPR across the organisation, assessing our GDPR compliance, identifying any gap areas and implementing the new policies, procedures and measures.

Response IQ LTD understands that continuous employee awareness and understanding is vital to the continued compliance of the GDPR and have involved our employees in our preparation plans.

If you have any questions about our GDPR compliance policies, please contact
​support@responseiq.com